Gazelle, who operate from their international headquarters in Bracknell, provide a complete range of express services including sameday, overnight and international services for both small packages and larger freight. As well as their own dedicated, 40-strong fleet of large and small vans, Gazelle are a major shareholder in overnight parcel network APC and a member of the National Courier Association (NCA) network. This allows complete nationwide coverage for both very urgent sameday deliveries as well as timed next day services.

With their focus on the healthcare and medical sector, Gazelle transports vital supplies to hospitals and other sites nationwide. Their work also involves transporting more unusual products such a breast and testicle implants.

The NetDespatch Web developments will provide Gazelle with cost-effective, leading edge technology enabling substantial improvements in customer service. NetDespatch is increasingly seen as a national standard for on-line booking and tracking, designed as an open system that integrates with most existing back-office systems. Gazelle have a CMS Courier Logistix despatch system that will be linked to NetDespatch in the near future.

"NetDespatch will turn us into a true e-business literally overnight" says John Westbrook, Director of Gazelle. "They are able to do everything, from creating a Website to providing a state-of-the-art Internet booking and tracking solution. And with their established Web services, we can start providing Web booking to our customers within a few weeks, which should really impress key clients, who themselves are at the forefront of technical innovation".

According to Gazelle, the fact that NetDespatch is a full and secure Web Service is vital. NetDespatch can be accessed from anywhere from a PC or other device with Web connection and it is not dependent on e-mail services which can be unreliable. "NetDespatch gives us a totally secure and reliable service. Already key clients are enquiring about being moved to Web booking and it will not be too long before it becomes the norm" says John Westbrook.